FAQ

We accept payment with American Express, Visa, Mastercard, Maestro, Shop Pay, Apple Pay, Google Pay and PayPal.

No worries, this is much simpler than you think. When your order is ready to be shipped, you will receive a shipment confirmation e-mail with your tracking number, and a link. To track the order just click on the link and enter your tracking number / tracking number. To track an order on Rudecosmetics.eu, visit My Account section. You will need to sign in to access your account information.

You will receive a confirmation of despatch once your order has left our distribution centre. We normally despatch all orders within one working day, however in the run up to really busy periods like Christmas we may take up to 2-3 working days for some orders. Orders placed before midday are normally despatched on the day of order. Your order may be delayed in the unlikely event that we are unable to locate all of the items you have ordered within our warehouse. In the unlikely event that the item is out of stock, we will let you know by email and refund the full amount paid for the product. If you have not received confirmation of dispatch within 48 h, please contact us immediately and our Customer Care Team will be happy assist you.

If you have not received your order confirmation email after 24 hours, please contact our customer service team at info@rudecosmetics.eu. Our customer service team will ask you to verify your email address, in case it was entered incorrectly at the time of check out.

Discount codes can be applied to your order at your Shopping Cart page, on the right hand side just below the selected products," enter your coupon code into the field, then hit "Apply". Once you hit 'Apply' your discount will be deducted from your cart total and you can continue to check out. Please note that only one discount code can be applied per order. Discount codes cannot be combined with any other promotions or offers.

Not an issue, we never include invoices unless requested otherwise, therefore no prices are ever shown in any packages we send out.

Unfortunately packages sometimes can be damaged by the postal service. If you received a damaged item, please take a photo of the damaged item and packaging and contact us immediately. We will be happy to help you to return the package for a replacement.

If for any reason you are not completely satisfied with your purchase, you can return any item, provided it has not been used beyond the mere checking of the product, within 14 days of receiving it. In the case of exchange or return it will be necessary to return all of the original material including packaging. The products must be unused and in perfect condition, otherwise the amount to be returned may be reduced to reflect any damage.

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